SUPPORT / DOWNLOAD CENTER

Find software, manuals and firmware by device.

Find commonly used software, manuals, firmware, fixture libraries, wiring guides and tutorials here. Search by model and version; request non-public files from an engineer.

Baihe ballroom lighting-system application

01 / SOFTWARE

Control software

Choose the control software by device model. An engineer can help confirm the version and activation method for first use.

REQUEST

WeShow for Windows

V2.10.0 · Windows 10 / 11 · Request the version for your device

Contact an engineer

02 / MANUALS

Product manuals

The PDFs below are available directly. Confirm the device model and document revision before installation or updating.

03 / FIRMWARE

Firmware & activation

Firmware must match the exact device and version. Confirm with an engineer before updating.

REQUEST

Firmware update

Request firmware and an update guide matched to the device model and hardware version

Contact an engineer

04 / LIBRARY

Fixture library

The banquet fixture library covers BH-909, BHC5, beam, table and pattern fixtures.

05 / WIRING

Installation & wiring

Standard pin order, termination and networking guidance, with remote assistance available.

06 / VIDEO

Video tutorials

Watch the A1 introduction directly; request advanced mapping, effect-building and recording tutorials from an engineer.

VIDEO · A1

Discover and configure controllers

Introduction to device discovery and setup

Watch video
REQUEST

A2–A10 advanced tutorials

Pixel mapping, effects, MADRIX, DAT editing and recording

Contact an engineer

REMOTE SUPPORT

Can’t find the file? Ask us directly.

Share the device model and our engineers will send the correct manual, software, firmware, library or wiring file.

Request a file